FAQs

What types of products do you offer?

We specialize in handcrafted custom laser-cut and assembled multilayer artwork, laser-engraved cutting boards, stainless steel thermal and glass cups, as well as sublimated cups and coasters. Our products are designed to combine aesthetic appeal with functionality, making them suitable for both personal use and gifting.

How are your products made?

Our products are meticulously crafted using advanced laser cutting and engraving technology. This process ensures precision and quality, allowing us to create intricate designs and personalized items that meet our customers' specifications.

Can I customize my order?

Yes, we offer customization options for many of our products. Customers can provide specific designs, names, or messages to be incorporated into their items. Please refer to the product descriptions for details on customization availability.

What materials do you use for your products?

We utilize high-quality materials such as wood, stainless steel, glass, ceramic, slate, and canvas for our products. Each material is selected for its durability and suitability for the intended use, ensuring that our items are both functional and long-lasting.

How should I care for my products?

To maintain the quality of your products, we recommend following specific care instructions based on the material. For example, laser-engraved cutting boards should be hand-washed and dried immediately, while stainless steel cups can be washed in a dishwasher. Detailed care instructions are provided with each product.

What is your return policy?

We strive for customer satisfaction. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to discuss return options. Custom items may have different return conditions, so please review the product details carefully.

How long does shipping take?

Shipping times vary based on location and the type of product ordered. Typically, orders are processed within 3-5 business days, and shipping can take an additional 5-10 business days. We provide tracking information for all shipments to keep you informed of your order's status.

Do you offer gift wrapping or special packaging?

Yes, we offer gift wrapping and special packaging options for an additional fee. This service is ideal for those looking to present their purchases as gifts. Please select this option during the checkout process.