Return and Refund Policy

Return & Refund Policy

At Sunshine Graphics, your satisfaction is our priority. We’re committed to delivering high-quality custom products and excellent service. Please review our return and refund policy below.

📅 Return Eligibility

We accept returns within 30 days of Purchase. To qualify:

Items must be unused, in original condition, and in original packaging
All tags and accessories must be included
A receipt or proof of purchase is required

🔁 How to Start a Return

To initiate a return, please email us at sunshinegraphics01@yahoo.com. If your return is approved, we will provide:

A prepaid return shipping label
Instructions on how and where to send your item

Note: Returns sent without prior authorization will not be accepted.

🛠️ Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, contact us immediately. We will evaluate the issue and resolve it promptly.

🚫 Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products (e.g., engraved tumblers)
Gift cards
Sale or clearance items

If you’re unsure whether your item qualifies, contact us before attempting a return.

🔄 Exchanges

We do not process direct exchanges. The fastest method is:

Request a return for your item
Once your return is approved and refunded, place a new order for the desired item

💳 Refunds

Once we receive and inspect your return, we’ll notify you of your refund status. If approved:

A refund will be issued to your original payment method within 10 business days
Please allow time for your bank or card provider to post the transaction

If more than 15 business days have passed since your refund approval, contact us at sunshinegraphics01@yahoo.com.

📩 Questions?

We’re happy to help with any return-related concerns:

Email: sunshinegraphics01@yahoo.com
Contact Page: [Insert Link to Contact Page]

✅ Thank you for shopping with Sunshine Graphics!
We appreciate your trust in our custom products.