Return and Refund Policy
Return & Refund Policy
At Sunshine Graphics, your satisfaction is our priority. Weโre committed to delivering high-quality custom products and excellent service. Please review our return and refund policy below.
๐ Return Eligibility
We accept returns within 30 days of Purchase. To qualify:
- Items must be unused, in original condition, and in original packaging
- All tags and accessories must be included
- A receipt or proof of purchase is required
๐ How to Start a Return
To initiate a return, please email us at sunshinegraphics01@yahoo.com. If your return is approved, we will provide:
- A prepaid return shipping label
- Instructions on how and where to send your item
Note: Returns sent without prior authorization will not be accepted.
๐ ๏ธ Damaged or Incorrect Items
If your item arrives damaged, defective, or you received the wrong product, contact us immediately. We will evaluate the issue and resolve it promptly.
๐ซ Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products (e.g., engraved tumblers)
- Gift cards
- Sale or clearance items
If youโre unsure whether your item qualifies, contact us before attempting a return.
๐ Exchanges
We do not process direct exchanges. The fastest method is:
- Request a return for your item
- Once your return is approved and refunded, place a new order for the desired item
๐ณ Refunds
Once we receive and inspect your return, weโll notify you of your refund status. If approved:
- A refund will be issued to your original payment method within 10 business days
- Please allow time for your bank or card provider to post the transaction
If more than 15 business days have passed since your refund approval, contact us at sunshinegraphics01@yahoo.com.
๐ฉ Questions?
Weโre happy to help with any return-related concerns:
Email: sunshinegraphics01@yahoo.com
Contact Page: [Insert Link to Contact Page]
โ
ย Thank you for shopping with Sunshine Graphics!
We appreciate your trust in our custom products.